Ok everyone I'm going to post my 'AB USB' document that covers a lot of potential problems:
Potential issues with AB USB
Hardware:
1. Bad/intermittent USB cable, also sometimes a shorter USB cable in the 1-2 foot length can solve issues(sometimes even shorter…. For some reasons I can’t even begin to get into here)…
2. Bad USB port… this can be a power issue (not all USB ports are equal!) and sometimes a powered USB hub is the best solution (and the ONLY one). USB port issues are NOT always power related. Some ports have other devices or ports that can conflict, through IRQ’s, and shared ports. Here you can run interrupt request reports and see if there are conflicts with the port you’re on.
3. The Audio Box USB is a PORT SPECIFIC device. This means it MUST be used on the same port it was installed on! If you wish to try a different port, you will need to go to the Knowledge base http://support.presonus.com/forums find your computer and OS and follow the uninstall protocols in the KB article. Then reinstall the device.
4. Some computers (PC) only have USB 3.0 ports ( not supported ) and in the Bios you can disable the USB3.0 portion of the ports, this is generally global, so you'll loose any 3.0 capabilities on all ports.
Software/drivers
1. Using the disc that comes with the USB is a BAD idea…unless you have no other options. There’s no telling if it’s current or not. Go to the DOWNLOADS section ( the above link ) and get the latest driver for your computer/OS. Always make sure your computer and software are up to date if your having any kind of issue, and of course, to avoid problems when it’s all working well…don’t change ANYTHING. (see below)
2. When working with a new install many things can cause issues. It is generally accepted that if your system is running without problems TURN AUTO UPDATE off… For first time or new installs you can save yourself a LOT of headaches by making sure your computer is up to date, and that you are running the latest driver on this sight for your device and computer platform/OS…(yes I repeated that because it’s often overlooked)
3. Generally a computer used for digital audio recording should be used and set up for that purpose, because you will probably need to disable many of the safeguards in place for web browsing, power savers and the like… basically anything that slows down the computer should be suspect. There are great articles dealing with this here as well:
4. http://support.presonus.com/forums
5. http://support.presonus.com/categories/20072360-Digital-Recording-Getting-Started
6. Speaking of this, optimizing your computer is a must! There are platform specific optimization articles in the knowledge base (above). Make sure to do these but realize that when you’re done the computer is completely vulnerable to outside intervention and spyware/malware and viruses…so beware!
This message was edited 1 time. Last update was at 15/03/2014 23:30:29
Below is a grid representing current PreSonus support for specific USB 3.0 controllers. We have tested compatibility with the latest drivers from the manufacturer’s Web site and with our latest Studio 192 driver. Please update your USB 3.0 chipset drivers using the links above before consulting this guide for proper support for your chipset. Product Manager Oscar Garza shows you how to set up your new Studio Series USB-C Audio Interface from PreSonus. More on Studio Series USB-C Audio Interfaces. .CHECK OUT THE DISCOUNT COUPON CODES BELOW.Where I Get All of My Gear.For amazing deals on gear visit Sweetwater.com. They have the best service in th. Step 2: Query the Device for USB Descriptors. Next, query the device for USB-specific information such as device speed, interface descriptors, related endpoints, and their pipes. The procedure is similar to the one that USB device drivers use. However, the application completes device queries by calling WinUsbGetDescriptor.
Music Creation Suite (PS-49 Keyboard, Studio One, Notion, Nimbit, XLR cable, M7 Mic, Headphones and USB 2.0 Hub)
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| I just bought a new computer but I am using the same Operating System, Windows 7 home, and I cannot get the AudioBox to be recognized, even though I was using it for almost a year before. I cannot install the drivers, it just constantly says 'Please plug in your AudioBox' whenever I try. I also tried to do the same on my laptop, it seems as if this thing is bricked. All of my other USB ports are working fine with all of my other peripherals. Any help would be much appreciated. |
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| It could be any number of things. Have you optimized your pc for audio production? Have you disabled wi-fi? Are you plugged into a USB2 or USB3 port? Did you install the drivers from the included disc? Or did you download and use the drivers from this site? That being said we cannot help you without a bit more info......if you will post your system specs in your signature, (see my sig), we will be better able to trouble shoot your problems. Without knowing what type of pc you're running, what DAW etc....we often can't recommend a 'simple fix' If you have not already done so please READ THE MANUAL, register your Audiobox and open a tech support ticket. They'll get you sorted. https://soundcloud.com/cristofe-chabot/sets/main PC'S: HP XW6000 Dual 3.2GHz Intel Xeon, 8GB RAM WinXP SP2 HP 6005 Pro AMD Athalon X2 B24 3.0Ghz, 4GB RAM Win8 Pro Dell Latitude E6410 Laptop Intel i5 2.67Ghz 8GB RAM Win7 Pro x64 Audio Interfaces: Terratec EWS88MT PCI (2), Audiobox 1818VSL USB & Firestudio 26x26 Firewire, Line 6 PodXT, Roland GS-10, NI Rig Kontrol 3 Monitors: Yamaha HS50M's DAW: S1 3.2.1 Pro To add your software and hardware specs to your signature to make it easier for us to help you, click HERE. |
| It is happening on multiple computers, these specs are surely not needed and no I am not trying to install into a USB 3.0 port. 'Optimizing your PC for audio production' doesn't make any sense when using a USB peripheral, it itself isn't optimized for audio production. I simply cannot recognize the device any longer although it is receiving power. But here are my specs Intel i7 4790k 8GB DDR3 1866mhz ram Geforce GTX 560ti Gigabyte GA-Z97-HD3 Windows 7 Home Premium SP1 Yes I have enabled hidden devices, yes I have uninstalled all 'Unknown Devices' multiple times, as well as downloading 3 different versions of both the USB driver and the all in one USB and AudioBox software drivers. I have gone through all of the steps I have found, and it seems that other people who have this issue don't receive any answers. I might just pick up a different hub and steer clear of this company. |
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| Do you get any indication from Windows that the USB device was recognized at all? Like, the little da-dum sound when it detects a plug event, or anything new listed in Device Manager? If you do, then it's just a driver issue and perhaps something can be done. If you don't, then it's either a bad USB cable (maybe a 'charging-only' cable) or time to notify the box's next of kin. (BTW, USB 3 is backward-compatible. I've used the box on a USB 3 port. It works fine. If it didn't, that would be a real problem, because you may no longer have a 2.0 port on certain computers.) |
| SirNickity wrote...(BTW, USB 3 is backward-compatible. I've used the box on a USB 3 port. It works fine. If it didn't, that would be a real problem, because you may no longer have a 2.0 port on certain computers.) True enough, but just be aware that plugging a USB 2 device into a USB 3 hub will bring the entire hub down to USB 2 speeds. The same holds true if you plug an old USB 1 device into a USB 2 (or 3) hub...it will bring the entire hub down to USB 1 speeds. One other note: USB 3 drivers are newer and therefore more likely to be buggy enough for you to notice. I needed to update the USB 3 drivers on a PC that was less that 2 years old. Made a BIG difference. Question to g4be: which AudioBox do you have? Intel i9, 32 GB RAM, 7 TB SSD Win10 Pro 64-bit PreSonus Studio 1810c Studio One 5 Pro Notion 6 Melodyne 5 Studio Acoustica Pro 7 Guitar Pro 7 PreSonus FaderPort M-Audio Keystation 61 MK3 M-Audio BX8 D2 Beyerdynamic DT 880 Pro NI K9U IKM MODO Bass, MODO Drum AAS VS, GS, VA, EP, CP, OD Toontrack SD3, EZkeys, EZbass |
| After HOURS of messing with my AB I can say IT IS compatible with Win8.1. I changed out my usb like mentioned above and it recognized the hardware and allowed me to download drivers! |
| Hi everyone, I have the same problem. First of all, this hardware works well in december 2014 (CD drivers). I could record some stuff. Then i didn't use it for a while. When i decided few days ago to record some songs, i got the same message when i launch studio one. What's going wrong ? I tried to plug / unplugg the device, uninstalled/reinstalled drivers, switch ports, but nothing works. I made every window updates. Window 7 sp 1 64bits Drivers 1.3 USB 3.0 Best regards Sorry for my english. |
| Well, again... Are you seeing the box show up in Windows' Device Manager? Any sign that the computer saw the device attach event at all? Keep in mind, Windows may list the box as an unknown audio device, or maybe just an unknown device. If something new shows up in Device Manager, or you get the 'device plugged in / unplugged' sound, or the little balloon informing you that Windows is looking for drivers, then USB is at least working to some degree. It's a very different problem depending on the answer to that. |
| i just solved the same problem just by trying with another usb cable |
| Same problem... How can I fix this...? My computer is recognizing the audiobox and I have it set to my primary audio source in my control panel. My box didnt come with a disc but I'm pretty sure I got everything I needed offline. When I start up Studio One it doesnt recognize any audio device at all, and wont let me hit control panel. Help! Windows 7 SP1 |
| Okay I need serious help also. I have presonus audiobox usb. Windows Vista 32bit yes Vista blah. And i use presonus Studio One Professional software which is really great but I have been recording on my home laptop Toshiba Satelite from like 2007 for many months and for the last 3 months every single day solid with zero problems but yesterday 01-28-16 I wanted to change legacy and my Audiobox tool box Windows thing was not working due to missing some dlls so I just installed the same version drivers over it so I could access that tool window. Then! Presonus Studio One would not could not read the Audiobox anymore like I have done everything. I even downloaded newest drivers 1.2.2. I have followed directions very well. I have tried all USB 2.0 ports (4 of them). I have uninstalled all software (Studio One), (Audiobox) and reinstalled fresh. When I open Studio One it says 'The audio device Audiobox could not be initialized. Please check your hardware configuration and try again.' When I select 'audiobox' in the audio device pulldown menu it says the same thing. Am I missing something??? Please help me anyone I am on a very very important roll here thank you so very much. - Jerry Meadows |
| Hey guys just encountered this issue and just wanted to say how i fixed my issue Running Windows 7 on Hp i7 2.3 GHZ yesterday everything was working fine and before shutting down my coputer Windows Update was recommended before shut down so i did Today's Tried working on it today and nothing kept getting not did recognized the 1818vsl . The light was blue on the Vsl and still wasnt working. turned out to be the NEW WINDOWS UPDATE . SO HOPE THIS HELPS FOR YOU ... Steps i took to solve . 1.Make sure windows updates is NOT TRYING TO INSTALL THE 1818vsl DRIVER UPDATES on my attachment is a pic were i clicked and their was a icon loading looking for a driver clicked on it and said Searching for 1818vsl Drivers on Internet. . STOP Wizard from running thats looking for the driver. and try reinstalling Driver if that doesnt work then 2. Completely uninstall the 1818vsl Audiobox software and drivers . restart your computer. 3. try install the new updated version of the 1818vsl Driver. But make sure that windows is not looking for the update for that driver or it might say ' Please close all Wizards before installing , . Thats what i did to fix my issue took me abut 4 hours to figure it out but at least i know its not Presouns its windows updates in my case . Just about the same amount of time i way going to spend working. But i guess i learned something and can try to help you guys out. hope this helps cheers
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